Definitions:

In these terms and conditions of hire, the following meanings shall apply:

"I, me, my" refers to Silhouette Events, "you, your, hirer" refers to the named person on the booking. "your hire" means all arrangements and items sourced and organised for you by me. I reserve the right to amend these terms and conditions at any time and you should therefore check them each time you hire items from me. The terms and conditions applying to your hire will be those in place on the date that you make your booking. 

Property Ownership:

All equipment and hire items are the property of Silhouette Events and remain so at all times throughout your hire unless stated in your booking. By accepting these terms and conditions, you agree that you are solely responsible for the hire items at all times. This includes throughout your hire, from the set up or collection to the return of the hired items through collection or being returned by yourself. 

Booking and Payment Terms:

All bookings are taken on the understanding that the customer has read and accepted all the terms and conditions stated. Silhouette Events will not accept any responsibility for the hirer not thoroughly reading and understanding all terms and conditions. Any questions regarding any of our terms, must be reported to Silhouette Events within 28 days of the booking date. 

A £50 'save the date' deposit will provisionally secure your date and will hold your date for 14 days after your first consultation. This is non-refundable. Your items are not reserved for you until the deposit has been accepted by me. Silhouette Events reserve the right to continue with enquiries for all dates until a booking fee or a 'save the date' deposit is received. 

A signature is required on your final quote which is a binding contract between Silhouette Events and the hirer for acceptance of these terms and conditions. 

Once the quote has been accepted and signed, a 25% non-refundable booking fee is required within 14 days to confirm your booking. The remaining balance is not due until 8 weeks before your event date. Any payment under £500 must be paid in full. Failure to pay the final instalment on time will result in the booking being cancelled. 

Styling Packages - There is a minimum spend on our styling packages. Please see Styling packages and seasonal changes in minimum spend. 

Dry Hire - There is a minimum spend of £250 

Any changes to the invoice after booking can only be made with the discretion of Silhouette Events, subject to availability.

Standard Hire period: 

All items are for hire only unless otherwise stated. All standard hires are based on a total of 24 hours unless otherwise stated. All items always remain the sole property of Silhouette Events unless purchasing Florals (eg, bouquets). The hirer is solely responsible for all the hired goods for the duration of the hire period and is fully responsible for any injury, death, or damage to any persons or property. 

Hire Item Condition:

As much as I try to eliminate marks and stains from all my linens and hire products, due to the items not being new, there may be times where there may be marks. I do bring spare linen with me when setting up and will try to rectify any obvious marks. Being a hire product along with all my other hire items, there may be slight scratches and marks, none of these items are new so will have some wear and tear. If any item you have booked is damaged or lost prior to your hire taking place you will be informed, and every effort will be made to replace them like for like. If this is not possible or if this is unsatisfactory, you will be entitled to a refund for that item only. No further compensation will be due. 

Loss or Damage of Hire Items:

A damage deposit is required for certain items (Audio Guestbook) which will be held until hire is complete. This will be outlined at the time of booking if applicable. Your damage deposit will be returned to you after the event, once item has been checked and we are pleased with the condition in which they have been returned or collected. This may be up to, but no longer than 28 days after the event. 

Charges will be applied to any property hired that is damaged beyond repair or lost. Full list of charges are available on request. Any charges owed to us must be paid within 28 days. Substitution for items cannot be accepted in any form. 

You assume complete responsibility for loss of, or damage to items you have hired (other than fair wear and tear) from the time the items are delivered or collected to the venue/premises, until they are collected or delivered back to us. The charge will be for the cost of replacing the item with new stock. I strongly recommend you taking out wedding insurance for such instances. 

Where my items are returned badly stained or soiled or may require additional work to get the product back to a re-hireable standard, there may be an additional cleaning charge added to your account. Unless agreed by me in advance, all props and decor are for indoor use only. Any items used outside are done so at your own risk. 

Colours of Items:

All efforts have been made to represent my items accurately in my photographs, however sometimes there may be slight discrepancies with colour due to different monitors showing different saturation and photographs being taken in different lighting and cannot be held accountable for this. Every care is taken to provide the items as you expect them. 

Delivery, Set up & Collection:

I typically deliver and set up on the day of your event and collect the day after your event. Arrangements can be made to set up the day before and collect on the event evening. 

On the day of set up it is your responsibility ensure the room is set up and ready to be dressed. I am unable to move any chairs or other furniture and table linen will need to be in place ready if you have also hired table decor from me. 

All wedding styling packages include help with room turnover, which means if you are using the same function room for both the ceremony and/or wedding breakfast/reception, we will be on hand to change the room around and make sure that it is set up to your requirements. 

Any additional decor added to any of our hired products must be removed prior to our collection or costs maybe incurred for the additional time taken to remove such items. 

On collection of items, we will not accept any goods other than those hired by you and specified on your booking details. I will notify you of any goods collected in error, which do not belong to me. Should they not be collected, or a return arranged within 14 days, I reserve the right to dispose of them. Should you wish to have these items returned to you then it will be at your expense. It is your responsibility to organise the items for collection or return. 

If you selected customer pick up, we are assuming you have measured available space in your vehicle and taken into account the need for securing the items, alongside bringing protective material to avoid any damage in transportation. I will not supply this and if appropriate preparations have not been made and/or I feel the risk of damage to my props is too high to release them, I reserve the right to refuse you to transport the items in this way, with no compensate due to you. 

I am authorised to contact the venue on your behalf to arrange delivery, set up, and collection time unless stated otherwise by you. 

Travel fees:

For services provided within a 10 mile radius of Mansfield, NG18 4XQ, travel fees are included in the hire cost. For events outside this area, there is an additional travel fee of £1 per mile for the delivery and set up and then £1 per mile for the return and collection. 

Cancellation:

In the event of cancellation, all monies paid will be lost and remain the property of Silhouette Events, regardless of how early the booking is cancelled. Silhouette Events will not incur any liability due to the contract not being fulfilled due to force majeure - such as extreme weather, flood, fire or any other acts of god. Every effort will be made in order to fulfil the contract. 

Payment & Quotes:

Payment of your deposit is deemed an instruction of your booking. Items may be added, subject to availability. Items can also be swapped and colour scheme maybe changed up to 8 weeks before your event date. The value must not go below the agreed total value. If you wish to remove items but do not wish to take other items in exchange, no refunds or part refunds will be applicable. You will be charged for any additional hire value. 

Quotes are valid for 14 days. Price changes will not affect quotations within the 14 day period, however, after 14 days, if the deposit payment has not been made, prices will be amended if required by me due to material and produce costs increasing. 

Any additional payments incurred during or after the time of booking for issues such as lost or damaged items will be requested through an invoice to be paid within 28 days. Failure to do so will result in me seeking legal action to recover the outstanding payment. 

Equipment safety:

Electrical items are PAT tested and regularly checked before and after hire and undergo regular maintenance. I do everything I can to ensure the safety and safe handling of all electrical items. 

I am not responsible for any injury or damage to animals, property, persons, or objects arising from the use of any equipment under hire. I shall not be liable for any direct, or consequential loss, damage, or additional costs that may arise because of the use of my hire items. 

Extreme Circumstances/Force Majeure/Cancellation by me:

In the event of extreme weather or road conditions which result in me being unable to safely deliver or collect the hire goods, I reserve the right to alter the arrangements for delivery or collection and shall not be liable to any losses or costs to you that may arise as a result. 

I reserve the right to cancel in extreme circumstances that make your hire unviable for me, up to and including the day of your hire. I am the ruling party on deciding if the hire is unviable and I will not be liable for any compensation or additional costs you may incur as a result of our cancellation, however, a full refund will be issued. 

Hire refusal:

I have the right to refuse a booking to you if I feel the items are not suited to the purpose of your hire, or if you, your company, or your event contradicts my companies ethos. 

Copyright:

All images, photography and wording on my website, Facebook and other social media are copyrighted to me unless expressly confirmed otherwise. My company name and logo are trademarked and may not be used by anyone than me. Images may not be copied, printed or otherwise disseminated. 

Liability:

If the full balance is not paid by the date of the booking, I hold no responsibility to provide the hire items and hold no liability in this circumstance. 

Disclosure:

Any typographical, clerical or other error or omission in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by me subject to correction without any liability on the part of me.